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Consultis is looking for a Technical Customer Support Engineer based in our Tysons Corner, VA (HYBRID) Location. This candidate will have a strong technical background and experience in Software Solution support and Product SME, while supporting our customers in the Americas region.

What you will be doing on a daily basis:

• Handle technical issues generated by customers in daily operation and/or in projects.

• Handle cases primarily remote occasionally on site depends on customer location and issue.

• Troubleshoot and fix technical issues on products for customers, use Phone / E-mail/ Chat services to support customers, use CRM for Case management.

• Reproduce and escalate higher level issues directly to Tier 3 and R&D

• Directly communicate to customers or partners during troubleshooting and issue resolution

• Follow established SLA & KPI.

Required Skills:

  • Windows Server and Workstation -Advanced
  • Enterprise Network services and products -Advanced
  • Open-source tools e.g. Nginx, Elastic Search, Open DJ -Intermediate
  • Cloud Administration ( AWS/AZURE) 
  • SQL Scripting
  • Project management skills -Basic
  • Linux -Basic
  • At least 3 years of experience in technical support or IT support
  • At least 3 years of experience in supporting solutions and projects.
  • Excellent hands-on problem-solving skills and follow through in both one-on-one and group situations.
  • Proven customer experience with technical orientation
  • Responsible personality to handle support cases from open to close.

Preferred Skills and Experience:

• Knowledge / Certifications – AWS Cloud services / MS Azure

• knowledge in databases – SQL, Scripting

• Experience in Mobile Cellular world

• Experience in SaaS environments – Supporting infrastructure.

• Knowledge of mobile phone OS (iOS, Android…)

• Technical Certifications (like CCNA, MCSA…)

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    • Job type: Full-time
    • Location: Tysons Corner
    • Date posted: