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Tracker RMS

Consultis, a premier Technical Solutions Provider and IT Staffing Firm with the single focus of pairing the right candidate with the right employment opportunity is currently searching for a Technical Analyst (onsite) for a contract opportunity with our South Florida based client.


  • Installs new hardware, software and upgrades for various districts and departments utilizing stand alone, on-line, and/or remote environment systems.
  • Provides instruction to end users in maintenance and use of software applications and hardware.
  • Performs troubleshooting and repair of hardware related issues. Coordinates repair in a timely and efficient manner to minimize disruption in system utility.
  • Identifies and analyzes requirements for various automated systems.
  • Identifies and provides resolution to software related issues through telephone contact or on-site visits as required. Maintains inventory control records and documentation, as applicable to assigned area.
  • Writes technical documentation outlining end user instructions. Posts instructions and documentation for end user reference.
  • Coordinates installation of office systems products and the use of external service providers for repair and replacement of systems, components, and peripherals.
  • Executes programs, as applicable, when assigned to a specific functional area, such as payroll processing, running high volume reports, data back-ups, file maintenance, system security.
  • Receives and records calls, problems, and requests for new computer services in the online tracking system.
  • Assists walk-up traffic to help desk window as needed.
  • Trouble-shoot end user connectivity issues.

Required Qualification or Skills:

  • At least 2 years of experience in applied technology customer service
  • High school diploma and Comp TIA A+; Associates degree in an Information Technology field and/or Network+ or Microsoft Technology Associate (MTA) preferred.
  • Experience working with Windows 7 and Windows 10.
  • Apple knowledge
  • Experience in an enterprise environment
  • Experience supporting Microsoft Office
  • Familiar with Active Directory, Azure, Office 365, windows 10/11 troubleshooting skills
  • Troubleshooting experience with Microsoft Operating Systems, Microsoft Office, experience with Windows compatible hardware troubleshooting and repair
  • Must be able to work onsite 5 days a week
  • Supporting a windows-based environment
  • MacOS and Android troubleshooting experience a plus
  • Ability to supply end user support and instruction

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