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Tracker RMS

Systems Administrator I/ SR Desktop/Service Desk The System Administrator I is responsible for the maintenance, configuration, and reliable operation of computer systems and servers. They install hardware and software and participate in research and development to continuously improve and keep up with the IT business needs of their organization. System Administrator I’s also actively resolve problems and issues with computer and server systems to limit work disruptions within the company. Key Responsibilities: • Troubleshoot and resolve complex break/fix issues. • Track time and work completed in a ticketing system. • Interact with customers and vendors to gather information and troubleshoot problems. • Document common issues and processes to contribute to the team’s knowledge base. • Support and implement core Windows Server roles and features such as, Active Directory, remote desktop services, file and printer sharing, etc. • Support and implement Microsoft cloud technologies like Azure, Exchange Online, and Microsoft 365. • Support the planning and implementation of all required preventative and reactive maintenance activities such as operating system updates, patches, etc. • Be a point of escalation for lower-level technicians and higher difficulty tickets. • Performs other related duties as assigned. Skills and Qualifications: • Ability to work in a fast-paced environment while maintaining quality customer service. • Ability to work afterhours to meet customer requirements and participate in on call duties when scheduled. • Possesses advanced level troubleshooting skills. Education and Experience: • AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred • Relevant technical certifications preferred, A+, Network+, CCNA, Security+ • 1-2 years of experience in IT customer support; knowledge of computer systems administration • Knowledge of Office 365, VMware, Linux, Cisco and VoIP • Proficient with all Windows based operating systems, Microsoft Exchange, File and Print operations, DHCP, DNS, Group Policy and Active Directory.

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