Network Engineer

Responsibilities

• Responsible for the maintenance, installation, upgrade, configuration, and
• reliable operation of network hardware and software in a diverse set of
•  
• Troubleshooting network hardware and software issues, documenting the
• problems discovered and their resolutions in our ticketing system, assessing the
• impact of the issues identified and effectively prioritizing assigned service
• tickets to meet SLA/Customer expectations.
• Develops and documents technical processes and procedures as needed.
• Performs backup operations to include routine and disaster recovery-based
•  
• Responsible for time management and effectively documenting daily activity
• in our ticketing system to meet company expectations.
• Interacts with customers in support of both routine and reactionary
• service-based issues.

Skills/Qualifications Requirements

• Ability to work in a fast-paced environment while maintaining quality
• customer service.
• Ability to work afterhours to meet customer requirements and participate in
• on call duties when scheduled.
• Ability to implement, administer, and troubleshoot network infrastructure
• devices, including wireless access points, firewalls, routers, switches, and
• wireless controllers.
• Ability to quickly learn new or unfamiliar technology and products using
• documentation and internet resources.
• Ability to create accurate network diagrams and documentation for the design
• and implementation of network systems.
• Ability to think through problems and visualize solutions.
• Current IT certifications such as Network+, CCNA, CCNP, CCDP, or other field
• related certifications are a plus.
• Possesses advanced level troubleshooting skills