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Tracker RMS


  • Responsible for the maintenance, installation, upgrade, configuration, and
  • reliable operation of network hardware and software in a diverse set of
  • Troubleshooting network hardware and software issues, documenting the
  • problems discovered and their resolutions in our ticketing system, assessing the
  • impact of the issues identified and effectively prioritizing assigned service
  • tickets to meet SLA/Customer expectations.
  • Develops and documents technical processes and procedures as needed.
  • Performs backup operations to include routine and disaster recovery-based
  • Responsible for time management and effectively documenting daily activity
  • in our ticketing system to meet company expectations.
  • Interacts with customers in support of both routine and reactionary
  • service-based issues.

Skills/Qualifications Requirements

  • Ability to work in a fast-paced environment while maintaining quality
  • customer service.
  • Ability to work afterhours to meet customer requirements and participate in
  • on call duties when scheduled.
  • Ability to implement, administer, and troubleshoot network infrastructure
  • devices, including wireless access points, firewalls, routers, switches, and
  • wireless controllers.
  • Ability to quickly learn new or unfamiliar technology and products using
  • documentation and internet resources.
  • Ability to create accurate network diagrams and documentation for the design
  • and implementation of network systems.
  • Ability to think through problems and visualize solutions.
  • Current IT certifications such as Network+, CCNA, CCNP, CCDP, or other field
  • related certifications are a plus.
  • Possesses advanced level troubleshooting skills

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    • Job type: Full-time
    • Location: San Antonio
    • Date posted: