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Consultis is looking for Technical Support Engineer based in Tysons Corner, VA with a strong helpdesk and technical background, to work closely with customers supporting custom software.

  • Handle customer technical support cases using call/email/chat, use CRM to

    manage cases remotely, verbally directing and through remote access tools

    Troubleshoot and fix technical issues on Software Appilcation products
  • Directly communicate to customers or partners during troubleshooting to

  • Adhere to SLA & KPI, always work towards improving technical support quality and service
  • Excellent hands-on problem-solving skills and follow-through in both

    one-on-one and group situations
  • Proven customer service experience with technical orientation
  • Fast learning skills with the ability to adapt to this position
  • Responsible, able to handle support case from opening to closure.

Skills Needed:

  • Microsoft Windows OS (7,8,10)
  • Understanding and troubleshooting under the covers of operating systems
  • Windows Server Administration (Active Directory, User and Share Management )
  • Computers and technology environment; peripherals.
  • Good networking understanding and experience (TCP/IP, DNS, File Sharing and
  • Mapping, communications)
  • CRM ticketing systems, SalesForce experience a plus
  • At least 3 years of experience in high output technical helpdesk support
  • role
  • Knowledge and experience in cellular technology, cell phones
  • Knowledge of mobile phone OS (iOS, Android…)
  • Technical Certifications (e.g. CompTIA A+, Network +, MCSA…)
  • Helpdesk Customer Service skills and communication training and achievements
  • Work experience using Linux
  • Knowledge of SQL, Python, or Hex databases

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