Back to all jobs
Tracker RMS
Consultis is looking for Technical Support Engineer based in Tysons Corner, VA with a strong helpdesk and technical background, to work closely with customers supporting custom software.
- Handle customer technical support cases using call/email/chat, use CRM to
manage cases remotely, verbally directing and through remote access tools
Troubleshoot and fix technical issues on Software Appilcation products - Directly communicate to customers or partners during troubleshooting to
resolve - Adhere to SLA & KPI, always work towards improving technical support quality and service
- Excellent hands-on problem-solving skills and follow-through in both
one-on-one and group situations - Proven customer service experience with technical orientation
- Fast learning skills with the ability to adapt to this position
- Responsible, able to handle support case from opening to closure.
Skills Needed:
- Microsoft Windows OS (7,8,10)
- Understanding and troubleshooting under the covers of operating systems
- Windows Server Administration (Active Directory, User and Share Management )
- Computers and technology environment; peripherals.
- Good networking understanding and experience (TCP/IP, DNS, File Sharing and
- Mapping, communications)
- CRM ticketing systems, SalesForce experience a plus
- At least 3 years of experience in high output technical helpdesk support
- role
- Knowledge and experience in cellular technology, cell phones
- Knowledge of mobile phone OS (iOS, Android…)
- Technical Certifications (e.g. CompTIA A+, Network +, MCSA…)
- Helpdesk Customer Service skills and communication training and achievements
- Work experience using Linux
- Knowledge of SQL, Python, or Hex databases