IT Support Analyst

IT Support Analyst Description:

We are looking for a technically skilled IT Support Analyst with good problem-solving abilities. The duties of the IT Support Analyst include being a point of contact for all IT related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties. The IT Support Analyst will interact with users from various departments both onsite and remotely.

         Responsibilities:

• Providing support to users and being the first point of contact for problem resolution.
• Troubleshooting hardware, software, and network issues.
• Installing and configuring hardware and software components.
• Repairing or replacing damaged computer hardware.
• Establishing good relationships with all clients and colleagues.
• Managing technical documentation.
• Keeping accurate and detailed descriptions of services performed while on a service call.

  Requirements:

• 3+ years experience in IT support and systems maintenance.
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Attention to detail.
• Good problem-solving skills.
  
  Preferred Experience:

• Microsoft Windows Desktop Environment.
• Microsoft Windows Server Environment.
• Microsoft Office 365 Cloud Environment.
• On-Prem/Azure Active Directory
• Exchange Server
• CompTIA A+ Certified
• CompTIA Network+ Certified
• Bachelor’s Degree in Information Technology or related field