Desktop Support – Onsite

Responsibilities

• Provide on-site technical support to clients, addressing workstation hardware, software, and peripheral device issues.
• Diagnose and resolve technical issues efficiently and effectively, ensuring minimal disruption to client operations.
• Responsible for time management and effectively documenting daily activity in a ticketing system.
• Collaborate with third-party vendors and service providers to ensure the timely delivery of hardware, software, and support services to meet client needs.
• Follow established and documented policies and standard operating procedures.
• Collaborate with management to optimize service delivery processes, identify opportunities for automation, and enhance overall client satisfaction.

Skills and Qualifications

• In-depth knowledge of workstation hardware, software, and operating systems.
• Possess a customer-centric focus, with a keen understanding of client needs and a commitment to delivering high-quality service.
• Hands on experience with cloud-based technologies (e.g., Office 365, VMware, Hyper-V, Azure, AWS)
• Troubleshooting O365, assigning licenses, creating user accounts and permissions
• MFA troubleshooting in Azure
• Proficiency in various Windows-based operating systems and familiarity with Linux or macOS.
• Ability to work after hours to meet customer requirements and participate in on call duties when scheduled.
• Exceptional troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to convey technical information clearly to both technical and non-technical clientele.