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Tracker RMS


Consultis, a premier Technical Solutions Provider and IT Staffing Firm with the single focus of pairing the right candidate with the right employment opportunity is currently searching for a Customer Support Technician for a Contract opportunity with our client.

Position Overview: Configure, install, monitor, and maintain IT user’s PC software and hardware. Provide Information Technology Support to end-users at remote sites, as needed. Assist with endpoint remediation to ensure PC client health. Install and configure network and local printers. Provide support and troubleshooting on mobile devices. Responsible for utilizing the Service or IT Concierge Desk to document solutions to IT problems. Provide end-user training, as needed. Assist in audio visual setups and videoconferencing support, for in-person, virtual, and hybrid meetings. Responsible for maintaining Windows workstations and overall information systems support for our client’s users.


  • Configure and deploy Information Technology resources; which includes but is not limited to desktops, laptops, printers, plotters, and mobile devices
  • Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures
  • Assist in coordinating audio visual setups and videoconferencing support o Virtual Meeting Applications knowledge preferred
  • Responsible for assisting with Inventory Audits, by scanning, following equipment surplus preparation process, and accountable for accurate and timely tracking
  • Responsible for security administration (password resets)
  • Install, configure, and update software
  • Participate in team projects, meetings, and assignments
  • Responsible for reading and following the Department’s Procedures and Policies
  • Responsible for understanding and enforcing the Department’s Policies and Procedures
  • Responsible for documenting solutions to Technology issues
  • Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources
  • Responsible for tracking incidents in the (2) Service Desk Ticketing Systems
  • Responsible for creating and tracking Property Management Reports (through the PMR process in the PMR System, PMRS) for IT equipment transfers / relocation / reassignment
  • Flexibility to work hours between 7:00 AM to & 7:00 PM, Monday through Friday
  • After hours on-call rotation with assistance in the evenings and weekends
  • Ability to work other hours, as assigned for business continuity Required Qualification or Skills:
  • IT Enterprise experience is preferred
  • High school diploma or equivalent; additional certifications or relevant education is a plus.
  • Ability to learn new systems and software in a fast-paced environment.
  • Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
  • Ability to manage multiple priorities and work independently or as part of a team.
  • Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
  • Mobile Device support experience
  • Audio Visual support experience
  • Active Directory knowledge
  • Service Center Configuration Manager (SCCM) awareness
  • Virtual Desktop Experience
  • 50% Travel TO APPLY FOR THIS POSITION: Please apply online through Consultis’ application process. This will register you into our database allowing us to better qualify and present you with opportunities. Provide as much information as possible including telephone #s, email, local address, resume, skills, availability, relocation preferences, acceptable travel percentage, salary history, work history, references and job type categories. Should you experience trouble please feel free to contact us directly at 561-750-8745

You may also email your resume to:


Job Notes:

  • IMPORTANT: Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems. 1 year contract. Please make sure you submit Exhibit E-Resume Self-Certification Form along with the candidate. We cannot submit a candidate without this form! Can be done via DocuSign. Submittal Cutoff 5/31
  • Pay Rate: $26/Hr
  • Bill Rate: $44/Hr
  • Interview: Not sure of exact interview schedule but interviews can be onsite at the Turnpike Headquarters, Pompano Beach, FL.
  • Location: Onsite
  • Background Check: Please remember, if your candidate is selected for the position, we require a Level 1 background check prior to their start date.

Company: Florida Department of Transportation (Turnpike)

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    • Job type: Contract
    • Location: Pompano Beach
    • Date posted: